When I got my blackberry phone from verizon I decided to get the insurance because the phone was so expensive. I also decided to get it because they said verizon accessories were covered. This is a big deal to me cause I seem to have more problems with accessories breaking than anything else.

The other day my belt clip on the phone case broke off and the stitching started coming off on the case itself. I was on vacation so I decided to not worry about it till I got back. Yesterday I took my blackberry with the case into the verizon store where I bought the phone. I told them I had the insurance and after a minimal amount of hassle they gave me a new case. This is what I hoped for and expected when I bought the insurance. Based on experiences I have had in the past with cell phone companies though I still thought in the back of my head that I’d have trouble if I ever had to use the insurance. Well I’m glad to say for once that it worked as I had expected to begin with. So kudos for verizon! They are making me a happy customer and I will probably continue to stay with them for a long time if the service stays at the level I have seen so far. This is completely opposite of the experience I have had with Cingular, AT&T, MCI, Sprint and even verizon in the past for various cell phones I’ve had. Hopefully this trend of having better customer service will continue, because in my experience cell phone companies have typically had about the worst customer service of any company I’ve had to deal with.